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Use AID, if it’s praise or advice

‘Great job’, someone said to me, only yesterday. Of course it was ‘great’ to hear them say it, but it would have been so much more powerful if they’d taken the trouble to tell me what was so ‘great’ about it. And what had I actually done that was worth pointing out – or was it just a throwaway line?

I’m sorry if all this sounds a bit un-great-ful – it’s not meant to because we should all enjoy receiving praise, but it’s so much more motivating if it spells out what you did well and what you should carry on doing. A simple way of making sure that your praise and recognition really lands well is to be specific, include the impact of what the person did and then encourage them to keep doing it. AID is the tool – Action, Impact, Do. Try it next time you want to really motivate someone through praise.

… confident, caring, knowledgeable; handled the team dynamics very well; informative and fun.

Tailored advice and feedback to the individuals and teams as he got to know us better; personal.

Great at defusing tricky situations.

Respectful and caring Educator and a wonderful individual.

Extremely good facilitator of many discussions, valuing everyone in the group.

Clear presenter; good at bringing across the material.

Very good facilitator; great listener and a great sense of humour.

On a personal level I felt it was the first time that I had been able to draw a breath and think about all you discussed since the start of Covid. So, a huge thank you, the content, slides, interaction on chat etc was all brilliant.

Special kudos to him for creating the psychological space that enabled the group to publicly share feedback

In addition to the training material itself, Hans was able to provide deeper answers on specific topics that came from more experienced managers.

Super confident, had answers for everything or helped find them. Really, good. Pretty impressed!

Great speaker, leaving sufficient space for attendees to get involved in the discussions

Hans was an engaging facilitator and was able to both answer questions expertly and cultivate a healthy dialogue including the whole room.

Good sense of humour, effective at delivering content and soliciting questions from the audience.

Hans did great job in involving people to have discussion about the various issues instead of just presenting them, much appreciated!

Clear, engaging and committed to helping us – amazing facilitator