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Taming the Workplace Tiger, Conflict Resolution

Let’s face it, work isn’t always sunshine and rainbows. Disagreements, misunderstandings, and ruffled feathers are par for the course in any collaboration. But how we handle these conflicts is the true test of our professional mettle.

Here’s why effective conflict resolution at work is more than just keeping the peace:

Deloitte’s “Well-Being at Work Survey” found that employees experiencing conflict are 50% more likely to report lower well-being. Unresolved friction impacts not just morale but also productivity, engagement, and ultimately, the bottom line.
According to the same survey, only 35% of employees feel their managers are equipped to handle conflict effectively. This highlights the need for better training and resources to navigate these tricky situations.

So, how can we become workplace conflict ninjas? Here are some tips inspired by Deloitte’s research and real-world experience:

  • Acknowledge, Don’t Avoid: Ignoring conflict only lets it fester. Face it head-on with a calm and open mind. Schedule a private meeting to discuss the issue openly and respectfully.
  • Listen, Really Listen: Give the other person your full attention without interrupting. Active listening builds trust and helps you understand their perspective.
  • Focus on “We,” Not “Me”: Shift the conversation from blame to finding solutions. Use “we” statements to emphasise collaboration and shared goals.
  • Seek Common Ground: Despite differences, there’s usually some shared ground. Focus on the things you agree on and build bridges from there.
  • Be Ready to Compromise: No one gets everything they want in a conflict. Be willing to bend a little and find a solution that works for both parties.

Remember: Communication is key. Be clear and concise, and practice empathy in your communication. Avoid accusatory language and focus on the issue at hand.

Bonus Tip: If things get heated, take a break. Cooling down before resuming the conversation allows for clearer thinking and more productive dialogue.

By following these tips and drawing inspiration from Deloitte’s insights, we can transform workplace conflicts from tigers ready to pounce into playful kittens purring with mutual understanding. After all, a harmonious and collaborative work environment benefits everyone: happier employees, better productivity, and a thriving organisation.

So, let’s tame the workplace tiger together and build a more peaceful and productive work world!

To delve further into the art of conflict resolution and learn how to apply these techniques, join our upcoming half-day training on 18 January here

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… confident, caring, knowledgeable; handled the team dynamics very well; informative and fun.

Tailored advice and feedback to the individuals and teams as he got to know us better; personal.

Great at defusing tricky situations.

Respectful and caring Educator and a wonderful individual.

Extremely good facilitator of many discussions, valuing everyone in the group.

Clear presenter; good at bringing across the material.

Very good facilitator; great listener and a great sense of humour.

On a personal level I felt it was the first time that I had been able to draw a breath and think about all you discussed since the start of Covid. So, a huge thank you, the content, slides, interaction on chat etc was all brilliant.

Special kudos to him for creating the psychological space that enabled the group to publicly share feedback

In addition to the training material itself, Hans was able to provide deeper answers on specific topics that came from more experienced managers.

Super confident, had answers for everything or helped find them. Really, good. Pretty impressed!

Great speaker, leaving sufficient space for attendees to get involved in the discussions

Hans was an engaging facilitator and was able to both answer questions expertly and cultivate a healthy dialogue including the whole room.

Good sense of humour, effective at delivering content and soliciting questions from the audience.

Hans did great job in involving people to have discussion about the various issues instead of just presenting them, much appreciated!

Clear, engaging and committed to helping us – amazing facilitator