“Farming your best accounts only happens when you put the time and thought into understanding them.”

“Allowing assertiveness to spill over into aggression is never acceptable. This programme makes sure that you understand the difference.”

“People send signals through their body language and if you can recognise them, that’s a great indicator of emotional intelligence.”

“Without a budget, how can you know where you’re going. Every Leader and Manager needs this information.”

“Having a clear vision is essential to reassure employees that their Leaders know where they’re going. It motivates and engages.”

“An effective relationship doesn’t happen by accident – it takes thought and planning as well as great execution.”

“Trust is the foundation of strong relationships and is vital at every level of an organisation or team.”

“It’s surprising how many people put all of the hard work in to a sales pitch and then forget to ask for the business. Now they’ll never forget.”

“The best coaching is not about the process it’s about the outcome.”

“Understanding how you come across to others is at the heart of getting your message across.”

“Much more than ‘Comms 1.01’ this will provide a clear understanding of the transactional nature of effective communication.”

“Disagreement and conflict can be destructive forces and block business success. Having a proven set of tools, techniques and strategies to navigate this landscape is invaluable.”

“This is the core toolkit for operating effectively as a Consultant.”

“Recognising the difference between selling a service and selling a product is just the start – this will enable you to transition to become a Trusted Advisor.”

“Having strategies that enable you to deal with challenging situations is vital to being able to bounce back.”

“Teams that deliver are fundamental to business success. Those that perform at the highest level define the great organisations.”

“Insightful thought – both analytical and creative – underpin this process driven approach.”

“In today’s diverse organisations, emotional intelligence is most often required to fully appreciate cultural difference.”

“The customer experience has to be at the forefront of everyone’s mind and it takes skill to execute well.”

“Great Leaders make decisions when they need to. This workshop explores alternative approaches.”

“Managers find it tough to let go and yet they have to achieve through others. Delegation is the answer.”

“The effort should go into a ‘win-win’ outcome if at all possible, then the outcome will suit everyone.”

“Understanding how you come across to others is the most important building block for working with people; it informs your own behaviour which influences the choices you and others make.”

“Learn to use all of your assets when in front of your client and get to your preferred outcome.”

“Knowing when to ask and when to tell is so important when looking to bring groups to an agreed decision.”

“Arguably the Manager’s most powerful tool for managing performance and developing capability.”

“This is the toolkit that gives you everything that you need to be effective.”

“You will be able to understand budgets, P&L and Balance Sheets and make sense of management accounts.”

“Who ever knew that by handling a complaint effectively, you can make your customer relationship even stronger?

“In a matrix organisation, getting things done without the authority of job title or hierarchy is key.”

“Realising the importance of authenticity when developing trusting relationships is a real, breakthrough.”

“Taking people with you because they are moved by your message is a skill that you can develop.”

“The ‘virtual organisation’ is here to stay and that demands a special kind of leadership that inspires, energises and builds trust in a sustainable way and this workshop shows you how.”

“Change is always unsettling so to have a plan and a process to minimise that stress is wonderful.”

“Having to attend and run so many meetings in the new virtual world has become much easier since I learned these ‘golden rules’.”

“With more and more teams working flexibly and across multiple time zones, Managers need clarity about how to bring out the best in everyone.”

“The recognition of both intrinsic and extrinsic motivators is the key to keeping everyone engaged.”

“Reaching agreement so that everyone feels that they have got a deal that they are happy with is a great skill.”

“Discover a process for dealing with objections in a way that makes closing the sale so much more straightforward.”

“This is without doubt the most important responsibility of a Manager.”

“Making a good impression over the telephone, or over a video conference call, is all about preparation and following a clear process.”

“Take your skills to the next level by learning how to control your audience, no matter how awkward they are.”

“Learn about the core skills that will enable you to make an immediate impression on your audience and get your key messages across.”

“When you don’t know your subject matter, public speaking is a challenge. When you do, it’s just like having a conversation.”

“Whether you are leading, managing, selling or collaborating you need to have strong relationships that are built on trust and emotional intelligence.”

“This has been the most important skill during the recent months when the team is spread far and wide.”

“In these challenging times, the ability to deal with setbacks, without it adversely affecting performance is more than valuable – it’s essential.”

“The best salesmen don’t necessarily make the best sales coaches. There’s a process to add to sharing advice and tips.”

“Managing sales teams requires structure, process, investment and support. Without a total commitment to it, the results won’t come.”

“Hiring the best people will only come if the best interview techniques are used.”

“The ability to see the big picture, coupled with a proven process, makes strategy nothing to be feared.”

“Accurately understanding the needs of a customer, whether internal or external, is the foundation for effective problem solving.”

“One of the core skills of emotional intelligence is managing the way you come across to others so that they listen to you.”

“You can’t create time, but you can make time for yourself if you follow some simple principles.”

“The hardest conversations can still be the most successful and impactful if your preparation is followed by insightful execution.”

“Training is often about the transfer of skills. This workshop does the same thing.”