Case Studies

Challenge

As Konecta continues to grow as a leading provider of customer experience and outsourcing services across Europe, the need for strong collaboration across teams has never been greater. For a Vienna offsite, leadership identified key challenges in how teams worked together — particularly around cross-functional collaboration, mutual support, and fostering a sense of shared accountability.

While individual performance remained strong, there was a growing need to shift toward a more interdependent, high-performance culture where teams could operate with greater cohesion, trust, and strategic alignment. Konecta sought a team-building experience that went beyond the traditional “away day” — one that would offer practical insights and build lasting behavioural change.

Solution

To meet this need, a bespoke team-building event was designed and delivered by Rostrup for a group of 30 employees in Vienna. The experience combined accessible theoretical content with engaging, real-world application to deepen understanding and embed learning.

The event kicked off with interactive sessions introducing the principles of effective collaboration, psychological safety, and team interdependence, using frameworks from high-performing team research. These ideas were made practical and relatable through real-world examples and facilitated discussion.

Participants then applied these concepts in a business simulation activity, designed to mirror the pressures and dynamics of a real work environment. Teams were challenged to collaborate under time pressure, share information effectively, and rely on one another to achieve success — mirroring the demands of their roles at Konecta.

Outcome

Participants reported improved understanding of each other’s working styles, a greater appreciation for cross-team dependency, and a renewed sense of collective ownership. Post-event feedback showed increased motivation, stronger communication, and a clear commitment to building a high-performance culture.